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LIVE: This month's Broker Pulse survey is now open!
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2026 Third-Party Lending Report: Commercial Lending

The Third-Party Lending Report: Commercial Lending is Agile Market Intelligence’s dedicated benchmark for Australia’s commercial lending market, capturing broker perceptions of lender performance through a self-assessed survey of commercial as well as mortgage and finance brokers.

The second consecutive year this report has run, it gives lenders a clearer view of their standing in the commercial third-party channel, with insights across key aspects of the lender proposition, year-on-year performance tracking, and competitive benchmarking.

700+
brokers surveyed
Real insights from those on the front line of lending.
40
lenders analysed
A comprehensive view of lender performance across the market.
17
years of data
Unmatched trend analysis built on over a decade of insights.

Download Commercial Report Overview

Discover how broker sentiment is shifting, what influences their decisions, and where the lending industry is heading in 2026.
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Market Leaders

A “Market Leader” is the highest-rated lender within its category, whether major banks, non-major banks, non-banks, mutuals, and more, based on broker satisfaction scores. These rankings are driven by direct broker feedback across key areas including service, product quality, support, and ease of doing business.

Being recognised as a Market Leader means consistently delivering an outstanding broker experience and setting the benchmark in a highly competitive market.

Residential Mortgages

Major banks
Westpac was ranked the highest among the major banks with a score of 78%. This score places the lender at the top among the major banks for two years in succession.
Non-major banks (Large)
Macquarie Bank maintained the highest broker rating of 88%, similar to the previous year. It leads all large non-majors and has consistently held the top spot across all lenders for six consecutive years.
Mutual banks
P&N Bank scored a rating of 80% among the small non-major and mutual banks. It has consecutively landed the top spot for three years in a row as a mutual bank, and the first time to rank first among small non-major banks.
Non-banks (Large)
Pepper Money was rated the highest among large non-banks. With a score of 75% up from 72% last year, this improvement boosted the lender from third to first place.
Non-banks (Small)
MA Money achieved a score of 80% in 2026, up from 76% in 2025. This rating landed the lender to first place from an initial third ranking.
Non-major Bank (Small)
P&N Bank scored a rating of 80% among the small non-major and mutual banks. It has consecutively landed the top spot for three years in a row as a mutual bank, and the first time to rank first among small non-major banks.

Commercial Market Leaders

Major banks
Westpac achieved the highest among the major banks with a score of 76%.
Non-major banks (Large)
ING acquired a rating of 80% across all 16 attributes, the highest among the non-major banks.
Consumer and Personal Finance Lenders
Money ME scored a rating of 80% across all 16 attributes, the highest among the consumer and personal finance lenders.
SME/Business Lenders
Lumi achieved a rating of 79% across all 16 attributes, leading the pack among business lenders.
Asset and Equipment Finance
Metro Finance scored a rating of 84%, and ranked first place overall across all lenders.
Non-major Bank (Small)
Pepper Money was rated the highest among specialist lenders with a score of 79%.

Commercial Mortgages

Major Banks

Westpac achieved the highest among the major banks with a score of 76.4%.

‍

Non-Major Banks

ING acquired a rating of 80% across all 16 attributes, the highest among the non-major banks.

Asset and Equipment Finance

Metro Finance scored a rating of 84%, and ranked first not only for asset and finance category.

Specialist / Non-Bank Lenders

RedZed was rated the highest among specialist non-bank lenders with a score of 79%.

SME / Business Leaders

Lumi achieved a rating of 79% across all 16 attributes, leading the pack among business lenders.

Consumer and Personal Finance Lenders

MoneyMe scored a rating of 80% across all 16 attributes, the highest among the consumer and personal finance lenders.

Category Leaders

Top-performing lenders across key service areas, based on direct broker feedback. These lenders lead in specific aspects of the lending process, including turnaround times, broker support, product pricing, and digital tools, earning recognition for delivering standout experiences and high levels of broker satisfaction across the third-party channel.

Residential Mortgages

Product
These standout lenders offered clear, competitive and a wide breadth of lender products and policies across key market segments.
Support
These category winners provided efficiency during settlement and post-settlement client support, and showed a commitment to broker communication, training, and the broker channel.
Speed
These top lenders showcased rapid turnaround end-to-end from application to funding, including processing, approval, and contract timelines.
Technology
These exceptional winners displayed functional, reliable, and user-friendly lender systems such as valuations, document submission, digital tools, portals, and application platforms.
Personnel
MA Money achieved a score of 80% in 2026, up from 76% in 2025. This rating landed the lender to first place from an initial third ranking.
Product

These standout lenders offered clear, competitive and a wide breadth of lender products and policies across key market segments.

Support

These category winners provided efficiency during settlement and post-settlement client support, and showed a commitment to broker communication, training, and the broker channel.

Speed

These top lenders showcased rapid turnaround end-to-end from application to funding, including processing, approval, and contract timelines.

Technology

These exceptional winners displayed functional, reliable, and user-friendly lender systems such as valuations, document submission, digital tools, portals, and application platforms.

Personnel

These outstanding lenders served their clients with consistent and quality communication, responsiveness, and effectiveness in resolving broker needs from credit assessors, call centre teams, and BDMs.

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