ANZ leads commercial and business lending; Westpac displaces Angle Finance in asset financing

The latest Broker Pulse: Commercial Lending report by Agile Market Intelligence surveyed 140 active commercial brokers between 1 and 25 August 2026, capturing brokers’ experiences with lenders throughout July.

The major banks captured the largest volume of broker flows across commercial, business, and asset financing. Meanwhile, non-bank lenders led in processing times across all three loan types, while also maintaining strong broker satisfaction with their BDM and credit assessment teams.

Broker flows

ANZ dominated the commercial mortgage and business loan space, while Westpac successfully overtook Angle Finance in asset financing

The majors swept the commercial mortgage space in July. ANZ received the largest volume of applications (26 per cent), followed by Commonwealth Bank (24 per cent), Westpac (16 per cent) and NAB (16 per cent). 

For business loans, ANZ remained the most-used lender at 21 per cent, followed by NAB and Commonwealth Bank at 16 per cent each. Meanwhile, non-ADI Shift outperformed Westpac (10 per cent) by 3 percentage points, capturing 13 per cent of all broker flows.

After raking in the highest volume of broker lodgments for asset financing, Angle Finance (29 per cent) slid one rank behind Westpac (31 per cent), the latter now the most-used lender for the loan type.

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Turnaround times

Three-month rolling average turnaround times for commercial mortgage and asset financing applications are improving across major and non-major ADIs, and non-bank lenders. However, movement in business loan applications showed mixed speeds across lender types.

Commercial mortgages

Among the top 10 most used lenders for commercial mortgage loans, Pepper Money recorded the shortest turnaround time of 2.9 business days. Dynamoney followed at 3.5 business days processing and Judo Bank at 5.3 business days. La Trobe Financial continues to struggle with turnarounds, from 8.9 business days as of June to 9 business days in July. 

Business loans

On a three-month rolling-average basis, major ADIs and non-bank lenders recorded an overall improvement in business loan turnaround times in July. Bizcap recorded the shortest time to an initial credit decision, at 1.2 business days, followed by Angle Finance at 1.5 business days and Prospa at 2 business days. The major banks processed applications within 6.8–7.3 business days.

Asset finance

Pepper Money and Metro Finance processed asset financing applications in less than 1 business day, while Capital Finance closely followed at 1 business day. Westpac and Angle Finance also recorded speedy processing times of 1.1 business days each. On the other side of the spectrum, Commonwealth Bank took an average of 3.1 business days.

Broker insights on BDMs and credit teams

Majors trailed behind non-majors and non-bank lenders in terms of broker experience

Experience with BDMs

Suncorp maintained its 100 per cent BDM satisfaction rating in July, while Macquarie bolted from 91 per cent in June to 95 per cent in the reporting month. Meanwhile, 100 per cent of brokers also registered satisfaction with non-ADI lender ScotPac’s BDMs. Among the majors, Commonwealth Bank received the highest satisfaction rating at 86 per cent, while NAB received the lowest at 78 per cent. 

Experience with credit assessment

Credit assessment experience was highest-rated among non-major ADIs, with Capital Finance receiving a 96 per cent satisfaction rating. Macquarie followed closely at 95 per cent, maintaining its strong reputation for service quality. Meanwhile, Westpac topped the majors for broker experience during the credit assessment phase, receiving an 89 per cent satisfaction rating. ANZ struggled to appease brokers, trailing well below the average with a 71 per cent satisfaction rating.

About the report

The Broker Pulse survey gathered responses from 140 active commercial brokers, collected between 1 and 25 August 2026. Brokers were asked to share their experiences with the lenders they worked with throughout July, rating them across turnaround time, credit assessment, BDM interactions, and the overall broker journey. 

Broker Pulse is a monthly survey of residential and commercial mortgage lenders conducted by Agile Market Intelligence. It is a community-driven knowledge base of lender performance that offers transparency to the market by surfacing these collective insights from the broker community. This empowers brokers to make informed decisions and enables lenders to benchmark and improve performance.

Participating brokers receive access to a bird’s-eye view of the lender benchmarking data each month. To sign up or for more information, visit www.brokerpulse.com.au