Broker perception geographic scorecards: Different states lead in lender advocacy and overall broker satisfaction

Commercial mortgage brokers are clear about what wins their business: competitive rates, fast decisions, and transparent processes.

Commercial mortgages remain the most widely written non-residential product, while business loans have seen a surge in broker interest.

Explore the performance of one of Broker Pulse’s Listening Lenders who are using the insights shared in the survey to improve their offerings to brokers.

A shift in sentiment as financing pressures ease and demand for business lending holds firm

The 2025 Broker Pulse Third-Party Lending Report shows that while satisfaction with lender speed and support has reached an all-time high, major operational weaknesses persist.

More than half of brokers expect asset and construction finance demand to rise, with lender turnaround times and satisfaction levels pointing to a fiercely competitive market.

This analysis highlights the lenders most commonly recommended by mortgage brokers driven by pricing, turnaround times and client circumstances.

The latest Broker Pulse: Residential Lending report by Agile Market Intelligence reveals insights from our monthly survey of Australia’s mortgage brokers and highlights the key lender movements across usage, service, loan processing times and broker experience.

Agile Market Intelligence’s latest Broker Pulse: Commercial Lending research tracks broker sentiment across three loan categories: business loans, commercial mortgages, and equipment finance.

The results of Broker Pulse’s 2025 Third-Party Lending Report of residential mortgage brokers indicate that P&N Bank has the strongest third-party channel offering among mutual banks.

The results of Broker Pulse’s 2025 Third-Party Lending survey of residential mortgage brokers indicate that Bluestone Home Loans has the strongest third-party channel offering among small non-banks.

The results of Broker Pulse’s 2025 Third-Party Lending survey of residential mortgage brokers, indicate that Firstmac has the strongest third-party channel offering among large non-banks.