2025 Third-Party Lending Report: P&N Bank

P&N Bank rated highest among mutual banks in Broker Pulse's 2025 Third-Party Lending Report

The results of Broker Pulse’s 2025 Third-Party Lending Report of residential mortgage brokers indicate that P&N Bank has the strongest third-party channel offering among mutual banks.

Announced today to participating brokers, the 16th year and latest results from Broker Pulse’s 2025 Third-Party Lending Report derived from a survey of 1,000 residential mortgage brokers indicate that P&N Bank has the strongest third-party channel offering among the 9 mutual banks included in the survey. 

Western Australia’s P&N Bank received a rating of 80 per cent of the maximum score from 99 brokers across the 16 attributes measured in the annual survey conducted between February and April 2025, which explored each lender’s products, personnel, speed, support and technology. 

Agile Market Intelligence’s Commercial Director, Oliver Stofka, said “P&N Bank has had a standout year in broker, beyond that, P&N Bank has had a remarkable turnaround over the last few years to become a genuine market leader in the broker market. Their personnel, most notably their BDMs have been leading the way for the bank, leaving a great impression on brokers over the last 12 months.”

This is the first year that P&N Bank has received this accolade, P&N Bank scored well above the industry average for multiple of the attributes, most notably; BDMs, call centre support and credit assessment staff.

“At P&N Bank, we take our brokers' feedback seriously and believe that investing in their suggestions is key to improving their experience with us, said Mark Smyth, Chief Retail Banking Officer P&N Bank

This result reflects the outstanding quality of work that everyone across our organisation puts in to deliver an exceptional experience to our brokers and customers.

From the implementation of a case management process that has vastly improved turn-around times and broker satisfaction, to the launch of MSA National for home loan fulfillments, and web chat, and providing CPD accredited virtual training sessions to provide additional support and guidance to brokers, these are just some of the ways we’re making the home loan process easier and hassle-free.

Thank you to our brokers for your ongoing feedback, support, and partnership which has allowed us to achieve these incredible results.

We’re focused on continuing to deliver standout customer experiences at the moments that matter for our brokers and their clients, to help more P&N customers get into their dream home even sooner.”

This high level of service is visible in the ratings, as P&N Bank was ranked first in 5 of the 16 attributes and ranked high in the remaining 11. P&N Bank ranked first in call centre support, BDMs, credit assessment staff, broker communication and training as well as post-settlement client support.

About Broker Pulse’s Third-Party Lending Report

Now in its 16th year, the annual survey of mortgage and finance brokers asks participants to rate the performance of the lenders that they have worked with over the last 12 months. This year, 1,000 residential mortgage brokers completed the survey, providing a wide variety of views and experiences in the process. 

The results of the annual survey paint a holistic picture of the performance of all lenders in the third-party lending channel and provide insights to lenders on how they can improve their proposition in the marketplace while informing brokers of those lenders outperforming others. 

About Broker Pulse

Broker Pulse - the lending insights division of Agile Market Intelligence, is a broker community built to improve transparency, collaboration and performance across the third-party lending industry. Through regular surveys and independent analysis, Broker Pulse gives brokers a platform to share real-time feedback on lender performance, while helping lenders benchmark their offer and better understand broker needs. The result is a more informed, responsive and collaborative third-party channel.

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