2025 Third-Party Lending Report

The Third-Party Lending report is an annual review of Australia’s residential mortgage lenders as perceived by mortgage and finance brokers, based on data from a self-accessed broker survey conducted by Agile Market Intelligence.

It continues to serve as the clear benchmark by which lenders evaluate their performance in the third-party channel, providing valuable insights into broker perceptions across key areas of lender propositions and enabling year-on-year performance tracking.

1,000

brokers surveyed

Real insights from those on the front line of lending.

lenders analysed

A comprehensive view of lender performance across the market.

years of data

Unmatched trend analysis built on over a decade of insights.

Download Report Overview

Discover how broker sentiment is shifting, what influences their decisions, and where the lending industry is heading in 2025.

Thank you for your interest. If you're experiencing any issues, please email info@agilemi.com.au.

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Market Leaders

A “Market Leader” is the top-rated lender within its respective category: major banks, non-major banks, non-banks, mutuals and more, based on broker satisfaction scores. These results reflect brokers’ direct feedback on service, product quality, support and ease of doing business.

Being named a Market Leader means a lender is setting the benchmark for broker relationships and consistently delivering strong performance in a highly competitive landscape.

Major banks

Westpac scored the highest broker rating among the major banks with a score of 79%, up from 75% last year. This lifted Westpac from third to first place among the majors.

Non-major banks (Large)

Macquarie Bank received the highest broker rating of 88%, up from 85% last year. It leads all large non-majors and has now held the top spot across all lenders for five consecutive years.

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Non-major banks (Small)

ubank topped the small non-majors segment for the second year in a row, with its broker rating increasing from 77% to 79% year on year.

Non-banks (Large)

Firstmac was rated highest among large non-banks for the seventh straight year, improving its score from 74% to 77% from 2024 to 2025.

Non-banks (Small)

Bluestone Home Loans maintained its position as the top small non-banks lender for the sixth consecutive year, with a broker rating of 81.5%, up from 75%.

Mutual banks

P&N Bank achieved the highest rating among mutual banks with a score of 79%, up from 77% last year. This is the first time it has received this recognition.

Category Leaders

Top-performing lenders in each key service area as rated by brokers. These lenders consistently stand out for their excellence in specific aspects of the lending process – from turnaround times and broker support to product pricing and digital tools. Their recognition is based on direct broker feedback and reflects the highest levels of satisfaction and performance across the third-party channel.

Product

Evaluates the clarity, competitiveness, and breadth of lender products and policies across key market segments.

Support

Covers settlement efficiency, post-settlement client support, broker communication, training, and commitment to the broker channel.

Speed

Measures end-to-end speed from application to funding, including processing, approval, and contract timelines.

Technology

Assesses ease of use, functionality, and reliability of lender systems like valuations, document submission, digital tools, portals, and application platforms.

Personnel

Measures the quality and consistency of service from credit assessors, call centre teams, and BDMs – including communication, responsiveness, and effectiveness in resolving broker needs.