2025 Third-Party Lending Report: Macquarie Bank

Macquarie Bank rated highest among all lenders in Broker Pulse's 2025 Third-Party Lending Report

The results of Broker Pulse's 2025 Third-Party Lending Report of residential mortgage brokers indicate that Macquarie Bank has the strongest third-party channel offering among all large non-major banks.

Announced today to participating brokers, the 16th year and latest results from Broker Pulse’s 2025 Third-Party Lending Report derived from a survey of 1,000 residential mortgage brokers indicate that Macquarie Bank has the strongest third-party channel offering among the 38 lenders listed within the survey. 

Macquarie Bank received a rating of 88 per cent of the maximum score from 655 brokers across the 16 attributes measured in the annual survey conducted between February and April 2025, which explored each lender’s products, personnel, speed, support and technology. 

Agile Market Intelligence’s Commercial Director, Oliver Stofka, said “Macquarie’s market-leading performance in the third-party channel has been a standout for the last 12 months and beyond. Their commitment to providing mortgage brokers and customers with extremely fast turnaround times and excellent servicing has been a key driver in their success.”

This is the fifth year in a row that Macquarie Bank has received this accolade, Macquarie Bank scored well above the industry average for multiple of the attributes, most notably; BDMs, call centre support and credit assessment staff.

“A true partnership is about more than just warm words” said Wendy Brown, head of broker sales at Macquarie Bank, “it’s about understanding each other’s objectives, asking for and listening to feedback, and delivering solutions to shared problems so you can grow together. That’s the level of partnership we have built together with the broker community over recent years, and this recognition by the industry for the fifth year in a row underlines the success of this model for our team across Australia.”

Brokers have been integral as we have grown to become Australia’s fifth largest household lender and they remain central to our strategy today. We have been a consistent supporter of the industry and will continue to invest in our technology, people, and relationships to ensure we remain the lender of choice for brokers.”

This high level of service is visible in the ratings, as Macquarie was ranked first in 11 of the 16 attributes and ranked high in the remaining five. Macquarie ranked first in broker communication and training, turnaround times, commitment to the broker channel, credit assessment staff, settlement, and post-settlement client support, to name a few. 

About Broker Pulse’s Third-Party Lending Report

Now in its 16th year, the annual survey of mortgage and finance brokers asks participants to rate the performance of the lenders that they have worked with over the last 12 months. This year, 1,000 residential mortgage brokers completed the survey, providing a wide variety of views and experiences in the process. 

The results of the annual survey paint a holistic picture of the performance of all lenders in the third-party lending channel and provide insights to lenders on how they can improve their proposition in the marketplace while informing brokers of those lenders outperforming others. 

About Broker Pulse

Broker Pulse - the lending insights division of Agile Market Intelligence, is a broker community built to improve transparency, collaboration and performance across the third-party lending industry. Through regular surveys and independent analysis, Broker Pulse gives brokers a platform to share real-time feedback on lender performance, while helping lenders benchmark their offer and better understand broker needs. The result is a more informed, responsive and collaborative third-party channel.

‍