Macquarie leads in broker usage, turnaround time, and broker and credit assessor experience
Nearly 7 in 10 brokers have AI skills but need help taking next step
New polling highlights mixed levels of readiness among mortgage brokers when it comes to integrating AI into daily workflows
Business lending up 9.2% year-on-year in June, opening largest gap with housing loans since 2022
APRA’s latest figures show non-financial business lending is expanding nearly twice as fast as housing credit.
Macquarie and UBank lead on turnaround times, but delays with smaller players
Explore the latest Broker Pulse: Residential Lending data highlighting the key lender movements across usage, service, loan processing times and broker experience.
Broker perception geographic scorecards: Different states lead in lender advocacy and overall broker satisfaction
Explore the latest report comparing Net Promoter Scores and satisfaction scores across the broker experience journey for NSW/ACT, QLD, VIC/TAS, WA and SA/NT.
Brokers call for speed, clarity, and pricing transparency in commercial mortgages
Commercial mortgage brokers are clear about what wins their business: competitive rates, fast decisions, and transparent processes.
Geographic scorecards: Different states lead in turnaround times, advocacy and overall broker satisfaction
The latest Broker Pulse geographic scorecard compares turnaround times, Net Promoter Scores, and broker‑journey experience across NSW/ACT, QLD, VIC/TAS, WA and SA/NT.
Commercial and business lending gains ground in broker portfolios
Commercial mortgages remain the most widely written non-residential product, while business loans have seen a surge in broker interest.
Lender spotlight: Great Southern Bank’s focus on broker feedback
Explore the performance of one of Broker Pulse’s Listening Lenders who are using the insights shared in the survey to improve their offerings to brokers.
34% of commercial brokers expect financing to get easier in coming months
A shift in sentiment as financing pressures ease and demand for business lending holds firm
Brokers identify access to credit assessors as a key lender weakness
The 2025 Broker Pulse Third-Party Lending Report shows that while satisfaction with lender speed and support has reached an all-time high, major operational weaknesses persist.
Construction finance leads demand forecast across commercial lending
More than half of brokers expect asset and construction finance demand to rise, with lender turnaround times and satisfaction levels pointing to a fiercely competitive market.
Brokers recommend Macquarie for speed, Newcastle Permanent for pricing, Liberty Financial for client circumstances
This analysis highlights the lenders most commonly recommended by mortgage brokers driven by pricing, turnaround times and client circumstances.
Here are the lenders listening to your feedback.
These are the lenders listening to you and supporting the transparency between brokers and lenders. Each month, your feedback and the insights you contribute to are passed on, and these lenders are making strides in the industry to make your lives and your clients’ lives easier.
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