ANZ and Macquarie top broker flows; mid-tier ADIs and non-ADIs lead in broker experience

The latest Broker Pulse: Residential Lending report by Agile Market Intelligence reveals insights from our monthly survey of Australia’s mortgage brokers and highlights the key lender movements across usage, service, loan processing times, and broker experience.

Broker flows

ANZ and Macquarie both top broker usage

ANZ and Macquarie both garnered the most applications in May (45%), with the other major banks trailing behind. This sequence shows how Macquarie continues to challenge major banks in broker flows. CBA, Westpac, and NAB followed suit with scores of 34%, 31%, and 25%, respectively.

The non-major banks with the highest broker usage after Macquarie are St. George Banking Group and Bankwest, both at 21%. As for the non-banks, Liberty Financial leads the pack with a broker share of 8%, rounded out by Firstmac and Pepper Money both at 7% as well.

Decision drivers

Client circumstances as primary driving factors for lenders

For all lender types, client circumstances is either a top or rising driving factor for broker recommendations, as cited by 81% of brokers for major banks, 59% for non-major banks, and 85% for non-banks. This driver’s importance in brokers’ minds has increased, with upticks spanning between 3 to 4 percentage points compared to the scores in April 2026. 

The secondary driving factor for all lenders is product pricing, which has also increased in importance by 2 to 4 percentage points. The exception is brokers recommending non-major banks, as the number who selected this factor decreased from 63% to 60%. 

Turnaround times

Lenders Macquarie, ubank, and Connective Home Loans lead with the shortest turnaround time

Large ADIs

Macquarie leads with the shortest turnaround time of 1.4 business days. This mid-tier bank is followed by Bankwest, with an average turnaround time of 3.3 business days. Westpac has the fastest turnaround among the major banks, taking an average of 3.4 business days. 

Small ADIs

In the small ADIs category, ubank had the shortest turnaround time of 2.5 business days. This is followed by Bank of Sydney and MyState, with average turnarounds of 3 and 3.5 days, respectively. People’s First Bank is the lender with the longest processing time, taking about 9.2 days. 

Non-ADIs

Connective Home Loans leads the non-ADIs with the quickest turnaround time of 3.5 days. Firstmac and Advantedge follow suit with turnarounds of 4.4 and 5.3, respectively. In addition to this, other non-ADIs have quickened their processing times such as Resimac (5.9) and RedZed (6.6). 

Broker experience

Macquarie, P&N Bank, and Connective Home Loans lead with highest broker satisfaction experience

Large ADIs

Among the large ADIs, Macquarie remains the top lender serving excellent broker experience for 96% of brokers. ING and Bankwest follow suit with ratings of 94% and 91%, respectively. NAB comes next with a score of 88%, the highest among the major banks. 

Small ADIs

P&N occupies the top spot among small ADIs with a satisfaction rating of 97%. BCU trails behind with a score of 94%. Rounding out the rest of the top spots are Great Southern Bank and Bank Australia with a score of 91%. 

Non-ADIs

Among non-ADIs, Connective Home Loans provided the most positive broker experience with a rating of 86%. Pepper Money follows second with a score of 85%, rounded out by AFG Home Loans with a rating of 84%. 

Broker insights on BDMs and credit teams

BCU and P&N Bank dominate in both BDM and credit teams experience

Experience with BDMs

Among the commonly used ADIs, Macquarie ranked the highest positive rating at 98%. Trailing behind are ING and Bankwest with the same score of 94%. As for the major banks, NAB had the highest rating of 82%, while the rest landed in the 70s. 

In terms of broker experience with lender BDMs, small ADIs and non-ADIs scored the highest across the board. BCU, Newcastle Permanent, and P&N Bank scored a resounding 100%. Similarly, Advantedge leads the non-ADIs with a similar score. Following behind are Firstmac and Liberty Financial with scores of 91% and 88%, respectively. 

Experience with credit assessors

Macquarie ranked the highest satisfaction rating of 95% among the most commonly used ADIs for credit assessment experience. This mid-tier is followed closely behind by ING with a score of 94%. Rounding out at third place is NAB with a score of 91%. 

Similar to the BDM experience, the less commonly used ADIs and non-ADIs had lenders with satisfaction ratings of 100%. For small ADIs, these lenders are Auswide Bank, BCU, MyState, and P&N Bank. As for the non-ADIs, this score was granted to Connective Home Loans. 

About the report

This Broker Pulse survey gathered responses from 323 residential brokers, collected between the 1st and 16th of June 2026. Brokers were asked to share their experiences with the lenders they worked with throughout September, rating them across turnaround time, credit assessment, BDM interactions, and the overall broker journey. 

About Broker Pulse: Residential Lending

Broker Pulse is a monthly survey of residential mortgage lenders conducted by Agile Market Intelligence. It is a community-driven knowledge base of lender performance that offers transparency to the market by surfacing these collective insights from the broker community. This empowers brokers to make informed decisions and enables lenders to benchmark and improve performance.

Participating brokers receive access to a bird’s-eye view of the lender benchmarking data each month. To sign up or for more information visit https://www.brokerpulse.com.au/.

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