Non-banks lead in broker experience, turnaround times, and asset finance broker flows

The latest Broker Pulse: Commercial Lending report by Agile Market Intelligence surveyed 138 active commercial brokers between 1 and 25 July 2026, capturing brokers’ experiences with lenders throughout June. Non-bank lenders led several commercial lending metrics in June, topping rankings for broker experience, turnaround times, and broker flows in asset finance.

Broker flows

Angle Finance tops broker flows for asset finance; ANZ dominates commercial mortgages and business loans

ANZ topped broker flows for commercial mortgages, receiving submissions from 26 per cent of participating brokers. The next-highest lenders were the major banks CBA (21 per cent), NAB (18 per cent), and Westpac (13 per cent).

ANZ also led broker flows for business loans, at 20 per cent, followed closely by NAB at 18 per cent.

Broker usage in asset finance diverged from the major banks, with Angle Finance taking the lead at 32 per cent. Westpac ranked second at 31 per cent, followed by Metro Finance with a 25 per cent broker share.

Turnaround times

Pepper Money and Prospa recorded the fastest turnaround times

Commercial mortgages

Pepper Money recorded the fastest turnaround time for commercial mortgage applications, taking 3.6 business days. It was followed by St. George Banking Group (5.7 business days), Judo Bank (5.8 business days), and CBA (6.1 business days). By contrast, La Trobe Financial recorded the slowest processing time, at 8.9 business days.

Business loans

Prospa topped the business loans ranking with the fastest turnaround time, at 2.1 business days. It was followed by Dynamoney and Shift, at 2.2 and 2.3 business days, respectively. Of the 10 most-used lenders, the major banks recorded the slowest turnaround times, with CBA taking the longest at 7.7 business days.

Asset finance

Pepper Money also topped turnaround times for asset finance, taking less than a day (0.9 business days) to reach a credit decision. Metro Finance and Angle Finance rounded out the top three, taking 1.0 and 1.1 business days, respectively. Among the major banks, Westpac was the fastest, with a turnaround time of 1.2 business days.

Broker insights on BDMs and credit teams

Suncorp Bank and ScotPac top BDM experience, while Flexi Commercial ranks highest for credit assessment satisfaction

Experience with BDMs

In BDM experience satisfaction, non-bank lenders and mid-tier ADIs recorded higher scores than the major banks. Among the business banks, Suncorp Bank was the only lender to score 100 per cent. It was followed by Macquarie and St.George Banking Group, with ratings of 91 per cent and 89 per cent, respectively.

Similarly, ScotPac was the only non-bank lender to achieve a 100 per cent rating. Brighten followed with a score of 94 per cent, while Flexi Commercial and Banjo Loans each recorded 91 per cent.

Among the major banks, scores ranged between the 70s and 80s. CBA scored the highest at 88 per cent, while Westpac, ANZ, and NAB scored 87 per cent, 80 per cent, and 77 per cent, respectively.

Experience with credit assessment

In credit assessment satisfaction, both mid-tier and non-bank lenders generally scored higher than the major banks, except for Westpac, the only major bank that scored a rating above 90 per cent. Among non-bank lenders, Flexi Commercial scored 97 per cent, the highest rating across the board. It was followed by ScotPac, Autopay, and Resimac Asset Finance, each with a score of 93 per cent. 

The highest-scoring lender among the business banks was Capital Finance, with a score of 95 per cent. St. George Banking Group (94 per cent), Macquarie (90 per cent), and Judo Bank (90 per cent) rounded out the leading places.

Among the major banks, Westpac recorded the highest rating at 91 per cent. CBA followed at 84 per cent, ahead of NAB at 72 per cent and ANZ at 66 per cent.

About the report

The Broker Pulse survey gathered responses from 138 active commercial brokers, collected between the 1st and 25th July 2026. Brokers were asked to share their experiences with the lenders they worked with throughout June, rating them across turnaround time, credit assessment, BDM interactions, and the overall broker journey. 

Broker Pulse is a monthly survey of residential and commercial mortgage lenders conducted by Agile Market Intelligence. It is a community-driven knowledge base of lender performance that offers transparency to the market by surfacing these collective insights from the broker community. This empowers brokers to make informed decisions and enables lenders to benchmark and improve performance.

Participating brokers receive access to a bird’s-eye view of the lender benchmarking data each month. To sign up or for more information visit www.brokerpulse.com.au.