ANZ dominates commercial lending; mid-tiers and non-banks lead in service quality

The latest Broker Pulse: Commercial Lending report by Agile Market Intelligence reveals insights from our monthly survey of Australia’s commercial brokers and highlights the key lender movements across usage, service, loan processing times, and broker experience.

Broker Flows

ANZ continues to dominate the commercial mortgage market, NAB solidifies its lead in business lending, while Westpac edges out Metro Finance as the leader in asset finance.

Commercial mortgages

ANZ widens its lead over NAB in commercial mortgages, capturing applications from 32% of brokers in April, up from 30.2% the month prior. NAB holds second place, falling by -1.7 percentage points to 28%. CBA and Westpac rank third and fourth, securing applications from 20% and 16% of brokers, respectively. La Trobe comes in fifth, with 13% of brokers lodging loan applications with the non-bank lender.‍

Business loans

NAB leads the business loan segment, capturing applications from 22% of brokers. ANZ follows closely at 21%. CBA ranks third with 16%. Mid-tier bank Judo Bank and non-bank lender Shift complete the top five, each used by 13% of brokers. Previously in third place, Westpac has fallen to eighth, with only 9% of brokers lodging their business loan applications with the major.

Asset finance

Westpac is this month’s leader in asset finance, with 33% of brokers using the major bank. Non-ADI lender Major Finance falls to second place, receiving applications from 31% of brokers. Angle Finance remains in third place, capturing 28% of broker flows. Pepper Money and Flexi Commercial complete the top five, with 24% and 16% of brokers, respectively, sending applications to these non-ADI lenders.

‍Turnaround times

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Commercial mortgages

ORDE Financial is this month’s fastest commercial lender, with a three-month rolling average turnaround time of 3.8 days. Meanwhile, mid-tier ADI Macquarie slips to second place with a processing speed of 4.3 days. Non-ADI lenders Liberty Financial and Pepper Money finalise commercial mortgage applications in an average of 5.0 days. The only major in the top five, CBA, provides decisions within 5.4 days, followed closely by Westpac at 5.5 days. NAB lags behind, with processing times reaching 6.3 days, exceeding the major banks’ average turnaround time of 6.1 days.

Business loans

For business loan processing speeds, non-ADI lender Moula dominates, with an average turnaround time of 0.8 days. Dynamoney, Shift, Bizcap, and Lumi complete the top five, with decision times ranging from 1.1 to 2.1 days, faster than the non-bank lenders’ three-month average of 2.5 days. The big four banks, CBA, Westpac, ANZ, and NAB, remain outside the top 10 fastest business lenders, with decision times ranging from 5.4 days (CBA) to 6.9 days (NAB).

‍Asset finance

Processing times for asset finance applications have risen across all three lender types, with mid-tier lenders experiencing the largest increase from a three-month rolling average of 1.5 days in February to 2.4 days in April. Major banks and non-banks now finalise decisions in an average of 2.6 and 1.3 days, respectively, both slightly higher than the previous month.

Non-banks continue to lead in processing speeds, with Autopay and Capital Finance able to reach decisions in under a day. Metro Finance, which ranked second in the number of broker-lodged asset finance applications, is tied for third with Resimac, with both able to process applications in one day. 

Broker insights on BDMs and credit teams

Mid-tier lender ING and non-bank Metro Finance left brokers the most satisfied, garnering average satisfaction ratings of 94% and 92%, respectively, over the past three months. Judo Bank and Flexi Commercial follow, both at 89%.

Westpac is the only major included in the top six, tied with mid-tier BOQ at an 88% satisfaction rating for their BDMs. The trend continues this month, with brokers generally holding a more favourable view of mid-tier lenders compared to the majors, except for Bendigo Bank. BDM satisfaction ratings for the other major banks ranged from 87% for ANZ, to 82% for NAB, and 77% for CBA.

In terms of broker satisfaction with credit assessment, mid-tier lenders again lead the pack. Suncorp Bank emerged as the top performer, with a 100% favourability rating among brokers, followed by St. George and ING at 94%. Non-bank lender Flexi Commercial received a 92% rating. Westpac remains the leading major and is the only one included in the top six for assessment favourability, tied with mid-tier Capital Finance at 90%. 

About the report

Broker Pulse launched a survey which gathered responses from 122 active commercial brokers, collected between the 1st and 25th March 2026. Brokers were asked to share their experiences with the lenders they worked with throughout February, rating them across turnaround time, credit assessment, BDM interactions, and the overall broker journey. 

Broker Pulse is a monthly survey of residential and commercial mortgage lenders conducted by Agile Market Intelligence. It is a community-driven knowledge base of lender performance that offers transparency to the market by surfacing these collective insights from the broker community. This empowers brokers to make informed decisions and enables lenders to benchmark and improve performance.

Participating brokers receive access to a bird’s-eye view of the lender benchmarking data each month. To sign up or for more information visit www.brokerpulse.com.au.

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