Majors dominate broker flows; mid-tiers and non-banks top in broker satisfaction

The latest Broker Pulse: Commercial Lending report by Agile Market Intelligence reveals insights from our monthly survey of Australia’s commercial brokers and highlights the key lender movements across usage, service, loan processing times and broker experience.

Broker flows

Majors top broker flows for commercial mortgages, business loans, and asset finance

The majors lead in all segments for broker flows. For instance in commercial mortgages, ANZ was the top lender for 31% of brokers. The rest of the majors filled out the remaining top spots; 28% for NAB, 20% for CBA, and 14% for Westpac. As for business loans, NAB and ANZ take up the top two spots tied at 23%, with CBA rounding out third place with 16% broker usage. 

Finally for asset finance, Westpac topped the board with a 33% broker usage. This segment differs, however, in that the rest of the top spots were occupied by other lender types. Metro Finance took up second place with a rating of 32%, while Angle Finance came in third with a score of 31%. 

Turnaround times

ORDE Financial, First Federal, and Autopay show fastest turnaround times

Commercial mortgages

In the past three months, ORDE Financial had the fastest turnaround time for commercial mortgage applications, taking 4.7 business days. Following behind are Judo Bank (4.8 days), First Federal (5 days), and Prospa (5 days). By contrast, the lender with the slowest processing time was La Trobe Financial, which took up to 7.7 business days. 

Business loans

Non-bank lenders continued to outpace the majors in turnaround time for business loans. First Federal had the fastest turnaround time of one day, with Dynamoney following suit taking up a little over a day (1.1). The majors, by comparison, were among the lenders with the slowest turnaround time. The quickest of them was ANZ, taking up 6 days of processing time, while the rest took up variants of less than 7 days. 

Asset finance

Asset finance lenders had the shortest turnaround time in the past three months. Autopay maintains the top spot with a turnaround time of less than a day (0.7). Rounding up second and third place are Capital Finance and Angle Finance both taking up 1 day. Regarding the majors, the fastest of them was Westpac taking 1.6 days, while the slowest was NAB taking up to 4.7 days of processing time. 

Broker insights on BDMs and credit teams

Mid-tiers and non-bank lenders showcased highest satisfaction scores in BDM and credit assessment satisfaction

In terms of BDM experience satisfaction, non-bank lenders and mid-tier ADIs showcased higher scores compared to the majors. ING is the only non-major business bank to have scored a line of 90, specifically 94%, which is seconded only by Suncorp Bank at 87%. Latitude Financial Services similarly scored a rating of 94%, the top among the non-bank lenders, and is closely followed by Flexi Commercial at 93%. As for the major business banks, Westpac leads with a score of 90%, while NAB scored the lowest at 75%. 

In the area of credit assessment satisfaction, both mid-tiers and small ADIs also scored higher compared to the majors. Among the non-major business banks, Capital Finance is ranked first with a score of 96%, followed closely by St. George with a rating of 95%. As for the non-bank lenders, Flexi Commercial leads the pack by a large margin of 97%, with the following lenders scoring 91% for Metro Finance, Autopay, and Shift. None of the majors scored above 90%, with the highest being 89% for Westpac. 

About the report

Broker Pulse launched a survey which gathered responses from 120 active commercial brokers, collected between the 1st and 25th May 2026. Brokers were asked to share their experiences with the lenders they worked with throughout April, rating them across turnaround time, credit assessment, BDM interactions, and the overall broker journey. 

Broker Pulse is a monthly survey of residential and commercial mortgage lenders conducted by Agile Market Intelligence. It is a community-driven knowledge base of lender performance that offers transparency to the market by surfacing these collective insights from the broker community. This empowers brokers to make informed decisions and enables lenders to benchmark and improve performance.

Participating brokers receive access to a bird’s-eye view of the lender benchmarking data each month. To sign up or for more information visit www.brokerpulse.com.au.