Non-banks show shortest turnarounds and top credit assessment ratings

The latest Broker Pulse: Commercial Lending report by Agile Market Intelligence reveals insights from our monthly survey of Australia’s commercial brokers and highlights the key lender movements across usage, service, loan processing times and broker experience.

Broker flows

ANZ top broker flows for commercial mortgages and business loans; Westpac dominates asset finance

The majors lead in all segments for broker flows. ANZ was the top commercial mortgage lender for 30% of brokers, with the second and third spots taken up by the major banks NAB (20%) and CBA (19%). Similarly, ANZ also dominated business loans at 23%, with NAB and CBA trailing behind at 20% and 15%, respectively. 

As for asset finance, Westpac topped the board with a 32% broker usage. The remaining top spots, however, were occupied by non-banks. Angle Finance took up second place with a broker usage of 30%, while Metro Finance came in third with a 28% broker share. 

Turnaround times

Prospa, OnDeck, and Autopay show fastest turnaround times

Commercial mortgages

In the past three months, Prospa had the fastest turnaround time for commercial mortgage applications, taking 3.2 business days. Following behind are Judo Bank (3.9 days), ING (4.4 days), and ORDE Financial (4.7 days). By contrast, the lender with the slowest processing time was La Trobe Financial, which took up 7.4 business days.

Business loans

OnDeck and Bizcap topped the board with the fastest turnaround times of less than a day, taking up 0.7 and 0.9 days, respectively. Following suit were NOW Finance taking up a day, and Shift with 1.5 days. Of all the major banks, Westpac had the shortest processing time of 6.1 days. 

Asset finance

Autopay maintains the top spot with a turnaround time of less than a day (0.7). Rounding up second and third place are Angle Finance and Metro Finance, both taking up 0.9 and 1 day, respectively. As for the majors, the fastest was Westpac with a turnaround of 1.6 days.

Broker insights on BDMs and credit teams

ING tops in BDM experience, while non-bank lenders ranked highest in credit assessment satisfaction

Experience with BDMs

In terms of BDM experience satisfaction, non-bank lenders and mid-tier ADIs showcased higher scores compared to the majors. ING is the only lender to have scored a resounding 100%, the highest among the business banks and ADIs as a whole. The highest-scoring lender among the non-bank lenders is Latitude Financial Services with a score of 95%, followed by Scotpac at 92%. As for the major banks, CBA scored the highest rating of 91%, followed by Westpac (88%), ANZ (82%), and NAB (75%).

Experience with credit assessment

In the area of credit assessment satisfaction, both mid-tiers and non-bank lenders scored higher compared to the majors. Among the non-banks lenders, Flexi Commercial scored the highest rating of 97%, followed by Metro Finance and Autopay with ratings of 94% and 92%, respectively. As for the mid-tier banks, St. George Banking Group tops the segment with a rating of 96%. Rounding out the rest of the top places are ING (94%) and Capital Finance (90%). Finally for the major business banks, Westpac and CBA both share the top rating of 88%. 

About the report

Broker Pulse launched a survey which gathered responses from 130 active commercial brokers, collected between the 1st and 25th June 2026. Brokers were asked to share their experiences with the lenders they worked with throughout April, rating them across turnaround time, credit assessment, BDM interactions, and the overall broker journey. 

Broker Pulse is a monthly survey of residential and commercial mortgage lenders conducted by Agile Market Intelligence. It is a community-driven knowledge base of lender performance that offers transparency to the market by surfacing these collective insights from the broker community. This empowers brokers to make informed decisions and enables lenders to benchmark and improve performance.

Participating brokers receive access to a bird’s-eye view of the lender benchmarking data each month. To sign up or for more information visit www.brokerpulse.com.au.

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