Non-banks deliver quickest turnarounds; top in broker usage for asset finance

The latest Broker Pulse: Commercial Lending report by Agile Market Intelligence reveals insights from our monthly survey of Australia’s commercial brokers and highlights the key lender movements across usage, service, loan processing times and broker experience.

Broker flows

NAB is the top lender for commercial and business loans; Angle Finance leads in asset finance loans

The four Majors led the pack in the number of commercial brokers who submitted commercial and business loan applications. NAB came on top as the favoured lender in both categories, with a 30% (for commercial) and 27% (for business) broker usage. ANZ (29% for commercial, 19% for business), Westpac (22% for commercial, 17% for business), and CBA (20% for commercial, 15% for business) followed in turn. 

By contrast, non-bank lenders were popular for brokers seeking asset finance loans. Angle Finance was particularly favoured by 37% of brokers. Westpac came in second at 33% broker usage, the only Major in the top three for this financial segment. The only other Majors in the top ten, NAB and CBA, occupied the ninth and tenth spots in this ranking. Rounding out at third and fourth place were Metro Finance and Pepper Money, having a 27% and 21% broker usage, respectively. 

‍

‍

‍Turnaround times

Non-bank lenders had the shortest turnaround time for business loans and asset finance, while Macquarie was the fastest for commercial mortgages

Commercial mortgages

In the past three months, Macquarie had the fastest turnaround time for commercial mortgage applications, taking 3 business days. Major lenders ANZ (4.9) and Westpac (5.1) followed directly behind. By contrast, the lender with the slowest processing time was ORDE Financial, which took up to 7.7 business days. 

‍

Business loans

Non-bank lenders continued to outpace the Majors in turnaround time for business loans. OnDeck had the fastest turnaround time of less than a day (0.9). Dynamoney and Prospa followed suit, taking 1.8 and 1.9 days, respectively. By comparison, the Majors were among the lenders with the slowest turnaround times. Westpac led with a turnaround time of 5.3 business days. CBA, NAB, and ANZ, in turn, reported turnaround times of 5.4, 5.5, and 6.1 days, respectively. 

‍

Asset finance

Similar to business loans, asset finance lenders had the shortest turnaround times in the past three months. Autopay (0.6) and Flexi Commercial (0.9) claimed the top two spots, with both taking less than 1 business day to process loan applications. Metro Finance, Capital Finance, and Angle Finance all reported taking only 1 business day. While for the Majors, Westpac had the fastest turnaround time of 1.3 days, while NAB had the longest with 3.9 days.

‍

Broker insights on BDMs and credit teams

Mid-tiers and non-bank lenders showcased the highest satisfaction scores in BDM and credit assessment satisfaction

In terms of BDM experience satisfaction, non-bank lenders and mid-tier ADIs showcased higher scores compared to the Majors. Assetline stood out as the only lender to achieve a score of 100%. As for the mid-tier ADIs, St. George Banking Group and Macquarie both achieved a satisfaction rate of 94%. By contrast, the highest satisfaction rate achieved by the Majors was 81% for both Westpac and CBA, while ANZ and NAB both scored less than 80%.

Mid-tiers and small ADIs continued to outperform the Majors in credit assessment satisfaction. Autopay and Bizcap were the only lenders to achieve a 100% satisfaction rate, the highest among the non-bank lenders. As for the small ADIs, Capital Finance was on top with a score of 97%. Macquarie and St. George Banking Group followed suit, both achieving a 94% satisfaction score. None of the Majors achieved a score above 90%, with the highest being 86% for both Westpace and CBA. NAB came in third with 82%, while ANZ has the lowest score of 70%.

About the report

Broker Pulse launched a survey which gathered responses from 130 active commercial brokers, collected between the 1st and 19th January 2026. Brokers were asked to share their experiences with the lenders they worked with throughout October, rating them across turnaround time, credit assessment, BDM interactions, and the overall broker journey. 

Broker Pulse is a monthly survey of residential and commercial mortgage lenders conducted by Agile Market Intelligence. It is a community-driven knowledge base of lender performance that offers transparency to the market by surfacing these collective insights from the broker community. This empowers brokers to make informed decisions and enables lenders to benchmark and improve performance.

Participating brokers receive access to a bird’s-eye view of the lender benchmarking data each month. To sign up or for more information visit www.brokerpulse.com.au.