2025 Third-Party Lending Report: Westpac

Westpac rated highest among major banks in Broker Pulse's 2025 Third-Party Lending Report

The results of Broker Pulse’s 2025 Third-Party Lending survey of residential mortgage brokers indicate that Westpac has the strongest third-party channel offering among major banks.

Announced today to participating brokers, the 16th year and latest results from Broker Pulse’s 2025 Third-Party Lending Report derived from a survey of 1,000 residential mortgage brokers indicate that Westpac has the strongest third-party channel offering among the 4 major banks included in the survey. 

Westpac received a rating of 79 per cent of the maximum score from 583 brokers across the 16 attributes measured in the annual survey conducted between February and April 2025, which explored each lender’s products, personnel, speed, support and technology. 

This is the first year that Westpac has received this accolade, Westpac has moved from third out of the four majors in the survey to first, increasing their score from 75 per cent to 79 per cent from 2024 to 2025.

Agile Market Intelligence’s Commercial Director, Oliver Stofka, said “Westpac has had a standout year in broker, delivering one of the strongest improvements in broker experience across the market. Turnaround times have seen a major uplift, rising from 57 per cent  in 2023 to 82 per cent in 2025, with gains also seen across support and technology. Long known for its brand presence, Westpac is now earning broker business through consistent delivery and a renewed focus on service.”

This high level of service is visible in the ratings, as Westpac was ranked first in 2 of the 16 attributes and ranked very high in the remaining 14. Westpac’s increased service was most evident across the product and support range, notably, receiving the highest score for commitment to the broker channel across the four major banks.

About Broker Pulse’s Third-Party Lending Report

Now in its 16th year, the annual survey of mortgage and finance brokers asks participants to rate the performance of the lenders that they have worked with over the last 12 months. This year, 1,000 residential mortgage brokers completed the survey, providing a wide variety of views and experiences in the process. 

The results of the annual survey paint a holistic picture of the performance of all lenders in the third-party lending channel and provide insights to lenders on how they can improve their proposition in the marketplace while informing brokers of those lenders outperforming others. 

About Broker Pulse

Broker Pulse - the lending insights division of Agile Market Intelligence, is a broker community built to improve transparency, collaboration and performance across the third-party lending industry. Through regular surveys and independent analysis, Broker Pulse gives brokers a platform to share real-time feedback on lender performance, while helping lenders benchmark their offer and better understand broker needs. The result is a more informed, responsive and collaborative third-party channel.

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