August 15, 2025
Broker perception geographic scorecards: Different states lead in lender advocacy and overall broker satisfaction
Residential Lending
Explore the latest report comparing Net Promoter Scores and satisfaction scores across the broker experience journey for NSW/ACT, QLD, VIC/TAS, WA and SA/NT.
Read this article
July 29, 2020
Westpac to onshore jobs to improve processing lags
Westpac has acknowledged that its response rates have been “too slow” following the “surge in demand for customer assistance at the start of the COVID-19 pandemic”, which created “challenging conditions for home lending processing and call centres, which “needed to be addressed”.
Performance
Here are the lenders listening to your feedback.
These are the lenders listening to you and supporting the transparency between brokers and lenders. Each month, your feedback and the insights you contribute to are passed on, and these lenders are making strides in the industry to make your lives and your clients’ lives easier.
.svg%402x.png)
.png){kind=logo}
Join Australia’s most informed brokers
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
