Macquarie leads in broker usage, turnaround time, and broker and credit assessor experience

The time taken to reach an initial credit decision at the smaller banks increased last month to the highest level in over a year, according to broker feedback.

With rates rising and fixed-rate home loans expiring, 96 per cent of brokers have said they have had at least one ‘mortgage prisoner’ client, according to a new survey.

The proportion of brokers recommending the big four to their clients rose to its second highest level on record, according to new data.

For the first time since the Broker Pulse surveys began, BDMs achieved a score of over 60 from brokers in March, the highest on record.

Broker satisfaction with business development managers hit a new high in December, new figures show.

Three-quarters of brokers say they use non-major banks for clients because of the price of their mortgages, the latest Broker Pulse survey has found.

BDMs and credit assessors at some smaller lenders achieved perfect scores from brokers in October, outshining their larger counterparts, according to new data.

Turnaround times were the fastest on record at small ADIs last month, with one lender reportedly cutting its time to a decision by 10 days, according to new data.

Fewer brokers reported using major banks and non-banks for their clients in October compared to the previous month, new Broker Pulse data has shown.

Rising rates could drive more scrutiny of borrowers’ serviceability levels, lower credit assessment levels, and longer turnarounds, according to a podcast.

Despite all lenders raising their variable rates, more brokers are turning to non-banks due to pricing, according to a new survey.

Amid a gloomy economic environment, brokers reported feeling more dissatisfied with lenders due to a range of factors.