Just released: Third-Party Lending Report: Commercial Lending

Satisfaction with lender BDMs declined for the second consecutive month in May while credit assessor scores dropped across eight out of nine non-banks, according to new data.

The three-month average net promoter score to May improved at three major banks, while ANZ toppled Macquarie Bank to become the second-most used lender by brokers, according to new data.

A new broker survey has revealed that Australia’s major banks are continuing to improve their overall broker experience ratings.

Business development managers at the non-major banks are outperforming their major and non-bank counterparts, according to a new broker survey.

The major bank’s turnaround times returned to single digits for the first time since March 2020 at nine days in April 2022, new data has revealed.

Large authorised deposit-taking institutions (ADIs) have continued to improve their net-promoter scores from the final quarter of 2021.

Satisfaction with business development managers at the lenders reached record high levels in March, new data reveals.

Large banks continued to improve their turnaround times in March, with Macquarie leading the pack with turnaround time down to two days.

The banks that brokers most commonly use have reduced their turnarounds to under seven business days for the first time this decade, according to new data.

Brokers are continuing to favour non-banks and non-major banks, according to the latest Broker Pulse survey, with the big four banks seeing record low share.

The gap between broker applications sent to majors and non-majors is closing in, and net promoter scores may show why.