May 23, 2026
Macquarie tops key metrics in April, non-banks’ processing delays persist
Residential Lending
View lender performance in the areas of broker flows, turnaround times, broker experience rating, and BDMs and credit assessment based on broker feedback.
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July 29, 2020
Westpac to onshore jobs to improve processing lags
Westpac has acknowledged that its response rates have been “too slow” following the “surge in demand for customer assistance at the start of the COVID-19 pandemic”, which created “challenging conditions for home lending processing and call centres, which “needed to be addressed”.
Performance
Real estate, healthcare, and financial services have highest loan demand outlook
Meanwhile, discretionary industries like accommodation/food, retail see decreased demand.
Commercial Lending
ANZ owner-occupier loan book dips; NAB declines in investment housing arm
Two major banks buck the trend with surprise contractions.
Residential Lending
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