Macquarie leads in broker usage, turnaround time, and broker and credit assessor experience
Broker satisfaction with lenders hits new low
The average lender Net Promoter Score in the latest Broker Pulse survey shows that satisfaction levels dropped to new lows in March 2021.
New year sees lenders turnaround times remain high
Australia's largest ADIs are finding it difficult to keep up with demand from the increased activity within the property market but a handful of lenders have improved their position.
ING continues to sharpen its performance in the third-party channel
ING is continuing to improve its strong performance in the third-party lending channel with turnaround times now in line with market leader, Macquarie.
Broker satisfaction with CBA dives
The major bank’s net promoter score has plunged into negative territory following a second consecutive increase in its turnaround times, new data has revealed.
Westpac to onshore jobs to improve processing lags
Westpac has acknowledged that its response rates have been “too slow” following the “surge in demand for customer assistance at the start of the COVID-19 pandemic”, which created “challenging conditions for home lending processing and call centres, which “needed to be addressed”.
Real estate, healthcare, and financial services have highest loan demand outlook
Meanwhile, discretionary industries like accommodation/food, retail see decreased demand.
ANZ owner-occupier loan book dips; NAB declines in investment housing arm
Two major banks buck the trend with surprise contractions.
Here are the lenders listening to your feedback.
These are the lenders listening to you and supporting the transparency between brokers and lenders. Each month, your feedback and the insights you contribute to are passed on, and these lenders are making strides in the industry to make your lives and your clients’ lives easier.
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