Broker Pulse deepens its data capture for brokers

Broker Pulse conducts monthly surveys on lender performance across Australia, which provide brokers and lenders with a bird’s-eye view of the mortgage industry and help them bring the best quality of service to clients.

This year, through our all-new data sets and dashboards, we deep-dive into scenario-level performances of small and large lenders and get to the details of how they fare on a case-to-case basis. 

Our lender supporters who are eager to listen to broker experiences and suggestions and outline future improvements based on the monthly survey findings are also recognised through a supporting initiative. 

Michael Johnson, head of broker success at Broker Pulse, said “In the last two years we have learnt a lot from participating brokers, mentors and lender feedback on the platform. We are excited to announce these new initiatives to continue to drive the transparency needed for the industry.”

‍All-new survey experience‍

The survey would still only take 5 minutes, but we are providing brokers with an improved survey experience, which would make it easier for you to share experiences in lodging applications and communicate suggestions to lenders.‍

All-new data sets‍

Turnarounds and personnel performance tell brokers a lot about a lender’s service quality, but the varying customer segments and complexity of loan types make it more tricky to make informed decisions in lodging applications.

With our all-new data sets, brokers can now participate in scenario-level knowledge sharing, helping them choose the right lenders depending on customer preferences and the type of loan they are writing.‍

All-new broker dashboards‍

In-depth, loan-level findings will now be reaching brokers through our all-new dashboards. Brokers can easily stay up-to-date with the current trends in the mortgage industry, zoom in on lender performance when it comes to specific loan types and client needs, and make more informed decisions on which lenders to pitch to their clients based on specific client needs. 

Michael Johnson, head of broker success at Broker Pulse, said “The broker dashboards will create a more personalised, in-depth platform for brokers to view the insights each month. We understand the importance of finding the right lenders, and these new initiatives will help brokers do exactly that.” ‍

Strong support from lenders‍

Lenders sometimes experience variances in their service levels as they seek to balance growing volumes and balancing applications. When turnarounds were spiking at the start of the pandemic, for instance, big-four banks shared the specific measures they were taking to shorten their time to initial credit decisions for broker-lodged applications.

In the latest version of Broker Pulse, some of Australia’s largest lenders are supporting the initiative to bring you the best broker experience through improved transparency and communication.

Our supporting lenders will be listening to your experiences and act on how they can improve them.

Stay tuned to Broker Pulse to learn more about who these participating lenders are, and how they are supporting the third-party channel.