Broker perception geographic scorecards: Different states lead in lender advocacy and overall broker satisfaction

The proportion of brokers using non-banks for their clients climbed considerably last month, largely driven by client circumstances.

Broker usage of the major bank has been below 40 per cent since March 2023 and declined again in January, according to new data.

Turnaround times have reached new record speeds at the biggest banks, while small ADI and non-bank turnarounds have also reduced, according to new research.

The latest Broker Pulse survey has revealed which lender was most commonly used by the broker channel in the year 2023.

For the first time in 15 months, more brokers are using the big four banks than non-majors, according to a new survey.

Rising rates and increasing house prices are impacting borrowings, according to a new survey, with more than a third of brokers stating lodgement activity declined in August.

The leading survey that allows brokers a bird’s eye view of lender performance is celebrating its fourth anniversary this month.

The time taken to reach an initial credit decision at the smaller banks increased last month to the highest level in over a year, according to broker feedback.

With rates rising and fixed-rate home loans expiring, 96 per cent of brokers have said they have had at least one ‘mortgage prisoner’ client, according to a new survey.

The proportion of brokers recommending the big four to their clients rose to its second highest level on record, according to new data.

For the first time since the Broker Pulse surveys began, BDMs achieved a score of over 60 from brokers in March, the highest on record.

Broker satisfaction with business development managers hit a new high in December, new figures show.