Broker perception geographic scorecards: Different states lead in lender advocacy and overall broker satisfaction

Three-quarters of brokers say they use non-major banks for clients because of the price of their mortgages, the latest Broker Pulse survey has found.

BDMs and credit assessors at some smaller lenders achieved perfect scores from brokers in October, outshining their larger counterparts, according to new data.

Turnaround times were the fastest on record at small ADIs last month, with one lender reportedly cutting its time to a decision by 10 days, according to new data.

Fewer brokers reported using major banks and non-banks for their clients in October compared to the previous month, new Broker Pulse data has shown.

Rising rates could drive more scrutiny of borrowers’ serviceability levels, lower credit assessment levels, and longer turnarounds, according to a podcast.

Despite all lenders raising their variable rates, more brokers are turning to non-banks due to pricing, according to a new survey.

Amid a gloomy economic environment, brokers reported feeling more dissatisfied with lenders due to a range of factors.

As borrowers rush to review their home loans amid rate hikes, their preferences drove more brokers to choose non-major banks in August, new data has revealed.

Credit assessors achieved their highest satisfaction levels on record in August, with two non-major banks lifting their performance in the eyes of brokers, according to new data.

Turnaround times at the smaller lenders dipped to six days in August while broker satisfaction with this lender segment was at an all-time high, according to new data.

For only the second time on record, a larger proportion of brokers used the major banks instead of non-major banks in July as the latter’s popularity tumbled, new data has revealed.

Lender BDMs grew their satisfaction scores to record highs in July but not all lenders were given a reason to celebrate, the latest monthly Broker Pulse survey has found.