Broker perception geographic scorecards: Different states lead in lender advocacy and overall broker satisfaction

Westpac’s performance in Broker Pulse: Residential Lending

ANZ’s performance in Broker Pulse: Residential Lending

A wrap up of the insightful data from Australia's brokers for the commercial lending scene in September 2024.

Looking at the September 2024 Broker Pulse: Residential Lending survey results, we’re diving into the broker experiences with Commonwealth Bank.

A summary of findings for the September 2024 Broker Pulse: Residential Lending survey results.

Almost 90 per cent of brokers indicated client circumstances as the “primary reason” for recommending non-bank lenders to their clients.

The time it takes for smaller banks to reach an initial credit decision on broker loans has continued to improve, according to new figures.

Brokers have reported that the smaller banks are suffering from slower turnarounds, according to the latest Broker Pulse survey.

BDMs at the smaller banks and non-banks rated well among brokers in May and contributed to overall record-high satisfaction.

While the risk appetite of major banks shrank, more brokers have been using non-banks to help meet client circumstances.

Brokers’ usage of major banks rose to its third-highest level on record in April, driven largely by client circumstances.

Lender turnarounds have accelerated to near-record speeds, with one bank taking just 24 hours to reach an initial credit decision, according to brokers.